It’s been three months since we have launched our tenant engagement portal and already we are seeing a huge increase in the number of tenants and citizens engaging with us on a number of projects and also making a huge difference to our service design in both Repairs & Customer Services.  Keep a look out in your inbox (remember you can ask for SMS / Whats App alerts for new news so you don’t miss anything!).  

Before we launched our portal, our engagement was primarily focused around our tenant steering group & open days, with some facebook chats.  This gave us an engagement rate of 0.03% across our tenant base.  

By moving to our digital engagement platform, this has increased by 1500% to 45%, and we have built in measures to make sure that inclusivity is measured- we need to make sure that all voices are heard!